Published: May 21, 1998
Last Updated: May 20, 1999
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The copy desk

• When change is happening that affects copy editors (redesign, rearranged workspace, change of ownership, change of computer system, pagination, etc.) talk to copy editors about the implications for them. If there are committees to discuss the changes, include copy editors on them.
• During change, share a realistic timetable so people will know when the hardship will end (and that it will end).
• Recognize that standards of quality may have to be reduced during periods of change, but that fundamental tasks must be upheld — perhaps through employee-written job descriptions.
• Critiques are valuable for all newsroom employees. For copy editors, though, it is a way for a good catch or good headline to receive praise. Good critiques contain praise along with the criticism.
• Evaluations and feedback are essential for change to occur. No one knows they are doing well or poorly without that. Evaluations should be specific and highlight the good with the bad.
• Good leaders protect staffs when fire is undeserved. Assigning blame doesn’t do any good if the fundamental reason for an error doesn’t change.